We partner with Global-e, a third-party service acting as your seller-on-record, so that you may purchase Olivia von Halle product in your local language and currency and ship it to over 100 destinations worldwide. Simply select your country from our website header to browse and pay for products in your local currency. If your order is subject to your country's local import taxes, we can take this payment up front to guarantee no hold ups at customs or duties and taxes to pay when your goods arrive.
For information on international returns and exchanges please refer to our returns page.
*Please note, whilst the majority of deliveries to ROW destinations are fulfilled in 3-5 days, in certain circumstances deliveries to countries further afield (such as Australia, Russia, China and the UAE) may experience a short delay. All deliveries to these countries should be fulfilled within 7 days.
DELIVERY TIMES FOR MONOGRAMMED ITEMS
Please allow an additional 4 working days for delivery of monogrammed items.
If you would like contactless delivery or for your order to be left in a designated safe place, you can update your delivery preferences in the DHL dispatch email that will follow your Olivia von Halle order confirmation email.
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
We are not responsible for any delays caused by destination customs clearance processes.
We are unable to redirect orders once items have been dispatched.
When ordering from the Olivia von Halle site your item will arrive wrapped in one of our luxurious signature boxes. These boxes are amply sized and your items are well protected.
If you have any questions please don’t hesitate to email firstname.lastname@example.org.
RETURNS AND EXCHANGES
We hope you will love your Olivia von Halle order, but if for any reason you would like to return your item/s, they can be returned for exchange or refund, please refer to the Returns page for more information.
OvH SIGNATURE PACKAGING
Your item will be delivered in a signature Olivia von Halle box, perfect for gifting. All our products come wrapped in tissue paper, individually packaged in a signature branded box. Our boxes are consciously made using FSC paper and are fully recyclable.